bSmartAMR

bSmart IPBS – Bsmart IPBS is integrated Property and Billing Software. BSmart Suite of software for Apartments, Villas and Smart Cities are focused on Utility Billing and Resident Customer Support system with advance options of Facility Management.

Citizen Services, Governance, Mobility, Utility Services

Smart City Solutions is an integrated, innovative, efficient and transparent service delivery platform for  catering to the needs of citizen services, public information dissemination, automation of governance, spaces & infrastructure management, unified essential utility services management, security and emergency service and mobility.

smart-city

Bsmart – Resident Billing, CRM and Facility management

Key features-

  • Comprehensive multi Utility Billing(Electricity, Water, Gas) and Collection management to accommodate any tariff billing
  • Feature rich Customer and Staff Apps
  • In built Revenue Accounting System
  • Customer Self Help Portal and Customer Help Desk
  • Multi Mode Payment Collection system
  • On Spot Mobile Billing with real-time updates and notification

ComprehensiveUtilityBilling

Comprehensive Utility Billing

  • Advance Billing of various utilities provided to the customers like the electricity, water, gas, etc.
  • Advance, Deposits, Installment management
  • Advance Tariff Builder to accommodate any state tariff into the system with simple tools
  • Bulk bill and on spot bill generation facilities
  • Configurable rebates and penalties as per regulations

CustomerHelpDesk

Customer Help Desk

  • This provides for recording all queries, complaints, etc from customers, staff and all others concerned in the form of “Tickets”.
  • The customer support person will provide the reply/resolution to all such tickets if that is something that can be handled at their end. The system provides for recording of all this.
  • However, if the issue is not resolved then there is an option to assign the same to the concerned maintenance staff.
  • This module also provides for searching for tickets created on the system to get to know the status on each of it.

MobilityPlatform

Mobility Platform

  • All the features of the application are Smartphone ready.
  • User friendly mobile apps that would help in job completion on the go as well as provide some real-time proof of work done by capture of images through these devices.
  • Visitor Management, On Spot Bill generation, Customer compliant handling are made easy using mobile apps.

InBuiltAccounting

In Built Accounting

  • This module consolidates all charges raised for the customers and maintenance of customer ledger.
  • Demand, Collection and balance generation in Real-time.
  • Payment adjust in Demand as per the regulations.
  • Complete MIS reports.

ParkingManagement

Parking Management

  • This provides for issue of parking tags for the customer vehicles and allocating parking slots for each of the customer vehicles.
  • Allocating visitor parking slots.
  • Raising charges for extra parking slots allotted.
  • Monitoring vehicular movement

VisitorManagement

Visitor Management

  • This provides for collection of visitor details and issue of visitor access card.
  • This module monitors the movement of visitors inside the premises.
  • This module provides for segregating various types of visitors.

CustomerOccupancy

Customer Occupancy

  • This module provides the main customer repository for the use of various other modules.
  • This provides for creating and editing of complete customer details including the family , pet and vehicular details.
  • Complete details of tenants including the information on which services are to be billed to the tenants directly.
  • This module automatically triggers the creation of Customer Portal Login credentials for the customers and tenants created here.

CollectionManagement

Collection Management

  • Various modes (cheque, DD, cash, card payment, etc) of payment collection against bills raised.
  • Online payment collection through the customer portal and Customer App.
  • Payment collection at customer doorstep through handheld device.

CustomerPortal

Customer Portal

  • This provides the customers for accessing complete bill details raised in their name.
  • The module provides as a information center for all other general notifications.
  • The customer gets to do online payments for all his bills through this module.
  • The customer can raise issues to the customer care through this portal.

MaintenanceManagement

Maintenance Management

  • Online facility Maintenance system.
  • Facilities for job card search, job card assignment, requisition of consumables, etc.
  • Mobile App for field personal to aid in the work and update status.

MaintenanceBilling

Common Area Maintenance Billing

  • The module provides to raise all charges pertaining to common area maintenance.
  • There is an option to record all expenses incurred on the common area maintenance works which in turn can be distributed as CAM charges.

EnergyDashboard

Energy Dashboard

  • Real-time monitoring of energy consumed for various purposes and various sources.
  • Dashboard with a graphical representation of the data received from the BMS system.
  • The module generates alarms and checks for abnormal and subnormal consumptions noted.

Unique Features

  • Comprehensive multi Utility Billing(Electricity, Water, Gas) and Collection management to accommodate any tariff billing
  • Feature rich Customer and Staff Apps
  • In built Revenue Accounting System
  • Customer Self Help Portal and Customer Help Desk
  • Multi Mode Payment Collection system
  • On Spot Mobile Billing with real-time updates and notification