To Install and operate
Spot Energy Bill Generation System
at Sub Division Level on BOOT basis in 7 O&M Circles.

JVVNL – Jaipur Vidyut Vitran Nigam Limited, Jaipur, Rajasthan.

Jaipur Discom ( JVVNL ) is engaged in distribution and supply of electricity in 12 districts of Rajasthan, namely Jaipur, Dausa, Alwar, Bharatpur, Dholpur, Kota, Bundi, Baran, Jhalawar, Sawaimadhopur, Tonk and Karauli.

JVVNL had outsourced the activity of generation and distribution of bills to agencies from the year 2004. JVVNL being one of the most progressive Discoms of North India wanted to implement a most modern and robust billing system and BCITS was selected through a competitive tendering process.

challenge

 The Challenge

  • Meter Reading was being noted in binders by the meter readers and submitted to the sub division.
  • The officers in the sub division would then validate the meter reading and enter them manually into MB11 sheets and then send it to the billing agency along with the group inputs, payments and sundry entries.
  • Billing agency would then enter them into a Computer system generate and print bills for onward distribution. The reports would also be generated along with the group.
  • The major challenge was to reduce the time from meter reading to bill delivery to consumer which took about 30 days.
  • The sub division officers had no corroboration on the readings, accounts etc., that were being recorded in the computer system except in the form of printed outputs.
  • In a nut shell it was a partially computerized system with lots of manual inputs, scope for errors, security concerns and dependency on a billing agency.
  • The Sub Division offices were in far flung areas with minimum infrastructure and staff.
  • The ageing infrastructure and staff could not able to comprehend to the new demands and growing consumer base resulting in further losses.

solution

 The Solution

BCITS designed, developed and implemented a web based Total Revenue Management System for entire Non-RAPDRP area of CESC and spot billing was implemented by using GPRS based Spot Billing Machines.

BCITS designed, developed and implemented a modern spot energy bill generation system by using the latest technology platforms to address JVVNL needs. As a part of implementation:

  • IT solutions based on distributed architecture with Servers, Computer Systems, Printers, UPS and Application Software’s were deployed at sub division, division, circle, zone and DISCOM levels.
  • Spot Billing machines with capability to generate and print bills at consumer door step were implemented.
  • The data from the sub division was once in a day synchronized to the Circle, DISCOM level servers.
  • The software had dashboards, customer profiling and an exhaustive MIS report generation system at various levels of the Discom.
  • The required Meter Readers were deployed across the Discom.
  • Concerned Officers of JVVNL were trained on the computerized system.

result

 Results

  • Error free transparent, accurate and reliable spot billing enhanced revenue and customer satisfaction.
  • Meter reading to cash was reduced from 45 days to 15 days improving cash flows.
  • Availability of IT system at the sub division level to the officers enhanced the efficiencies aiding in the improved revenue collections.
  • Manual entries and physical record submission were all eliminated resulting in accuracy and more availability of time for system improvement.
  • Comprehensive reports and information gave the management a 360-degree view of business and tools/data for effective decision-making.

highlights

Highlights

  • First Utility to successfully implement Spot Billing through Hand Held Computers in North India across entire Discom
  • Complete end-end Spot Billing System on Build Own Operate Basis deployed i.e. Meter Reading, IT Application Software’s, Server and IT Infrastructure, Onsite Manpower for Operating the system.
  • No of Location Computerised: 224
  • No of Man Manpower Deployed: Over 1000
  • No of Consumer Accounts maintained: 24,00,000
  • Entire project roll-out: 120 days
  • Area covered: 12 Districts of Rajasthan
  • Increase in revenue and collection.