bSMART-Energy is a web based independent application for metering, billing, collection and Customer Information Services. The robust billing engine is highly configurable for various billing process like Spot Billing, online billing, batch billing, bulk billing etc. The UI based tariff management gives the required flexibility to configure and manage the tariff changes.

The built in dashboards and customer profiling give a real-time picture of various key parameters that require constant monitoring by the utility. Drill down built in reports cover all the statutory reporting requirements of the utility, further the custom report generation tool facilitates any ad-hoc report requirements. Energy audit feature gives a real-time energy utilization picture.

Key Modules

  • Unified web portal
  • Web Self Services
  • Mobile Apps for CIS
  • Multichannel customer grievances redressal (SMS, Toll Free, Email, Social Media)
  • Multichannel bill view and payments
  • Alerts, Push Services, Usage Analysis, Account management
  • Online New Consumer acquisition with DMS
  • Automated advanced Spot Billing
  • Tariff Management
  • Utility Administration
  • Management Information Systems
  • Connect – Disconnect-Recovery
  • Multichannel Payment Collection, reconciliation and accounting
  • Work Flows
  • Field Services
  • Audit, Vigilance, Legal and regulator affairs management

Unique Features

  • Built on Latest Web based n-tier java architecture
  • Configurable Tariff Management
  • Highly scalable and customizable
  • Cloud Enabled
  • Easy integration with third party system and legacy systems
  • Highly Modular