BCITS’s bSmart Workforce Management solutions for utilities (Power, Water and gas) brings the power of cloud and mobility into the hands of utility staff to manage and monitor the field operations in a precise and timely manner. BSmart Workforce Management Suite of Apps supports various operational tasks. One can thus schedule, assign, and get the field operation done easily.

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bSmart WFMS

Secure Mobile Data Management

The platform has the facility to enable Security on the mobiles of the field staff. This increases security and reduces the misuse of the mobile. Also, all the field staff can securely login into the mobile apps with a single sign up.

Asset Management and replacement

Various asset utilities like Meter, Transformer, and Feeders can be managed effectively using the field force suite of Apps. All data for carrying out the operations are available on the field staff mobile as per the schedule.

Revenue Recovery

Revenue recovery can be done effectively using mobile Apps. As a part of the process disconnection and reconnection, management features are readily available.

GIS Asset Mapping and Electrical Network Creation

Complete Asset mapping of the electrical Network along with HT lines and LT lines can be drawn using the Field Force App suite. All attributes of the network can be captured along with the Single Line diagram, thus making it a cost-effective way of asset mapping and maintenance.

Consumer Survey and capture

Consumer Tagging and survey of the consumer can be done by easily including the consumer premises photo and GPS coordinates.

Messaging, Alerts and Notifications

Fully customizable messaging to the field staff is provided for all the apps. This augments the communication to all the stakeholders of the field operations. Alerts and Notifications can be configured into the system based on the use cases and the system is automatically triggered using the platforms push notification system.

Payment Collection

Various spot Payment Collection services can be activated for field staff. A lot of security options like OTP generation for Day Start, Credit limit allocation for individual field staff can be set, so that payment collection services can be availed by the customers.

Door Step Services

Doorstep services are being offered across all the industries as customer satisfaction has become very important. Utilities can offer a wide range of doorstep services like New connection data and records collection, Name Change requests, Tariff Change Request, Attending consumer complaints etc, using Bsmart Field Force App suite.

Smart Meter/Modem installation and replacement

Smart meter and Modem installation and replacement can be effectively achieved by using the Bsmart App. Scheduling and completion of Meter installation can be monitored and as soon as the meter is installed, the meter installed data will be pushed to the Billing systems and Meter data will be pushed to MDM system, making it a fully automated process.

Theft Reporting

Field Staff can report Theft and malfunctioning effectively using the App. The details can be obtained along with geo coordinates and photo.

New Connection Estimations

The app would be useful for providing a new connection to consumers. The app can record the length and items required with the estimates. Workflow can be customized so that the entire process of new connection estimation and approval happen through the apps, eliminating all physical paperwork.

Vigilance and Audit

App Provides facilities to carry Audit and Vigilance by the vigilance teams. It can also be customized with all the business rules required by the utility.

Meter Test Recordings

As per the regulations, Meter test recordings can be digitally captured by the Apps and auto-synced to the MIS reporting systems. All tedious paperwork can be fully eliminated.

Fast Implementation and Rapid Adoption


Time Stamp and Signature Capture


Doorstep Services


Tracking the Field Staff in Real-time


Dashboard for a variety of MIS requirements


On the Spot Problem Resolution

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Karnataka, India
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